Privacy Policy

Last updated: January 8, 2026

Your privacy matters to us. This Privacy Policy explains how HadaBay (“HadaBay”, “we”, “us”) collects, uses, stores, and shares information when you use our app, website, and support channels.

What we collect

We collect information you share with us and information your device sends automatically when you use our services.

• Account details such as your name, phone number, and email.
• Log and device data such as IP address, device type, browser type, pages you visit, and basic diagnostics.
• Wallet and transaction signals such as transfer references, timestamps, amounts, and status (so we can process and support transfers).
• Support messages you send us (email, contact form, or social channels).
• Verification information (only when required) such as date of birth or address, to meet legal or safety requirements in your region.

Why we use it

• To provide the service (top up, send, withdraw) and show accurate status.
• To verify your identity where required and reduce fraud.
• To communicate with you (support, service updates, important notices).
• To improve reliability, fix bugs, and understand how the product is used.
• To meet legal obligations where applicable.

How we collect it

We may collect information when you:

• Download and use the HadaBay app or visit our website
• Create an account or update your profile
• Top up, send money, or withdraw
• Contact support or message us on social media

Storage and retention

We keep information only for as long as needed to run the service and support you. Some records may be kept longer if required for legal, safety, or dispute reasons. When we no longer need information, we delete it or anonymize it.

Sharing

We may share information with:

• Service providers that help us operate the service (e.g., hosting, analytics, customer support tools).
• Partners when needed to provide wallet connections and move money across supported wallets.
• Authorities when required by law or legal process.

We do not sell your personal information. We only share what is needed for the purposes above.

International transfers

Your information may be stored or processed in countries where we or our service providers operate. We take steps to protect your information when it is processed outside your country.

Children’s privacy

HadaBay is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Links to other sites

Our website may link to other websites. We are not responsible for the privacy practices of those sites.

Your rights

Depending on your location, you may have rights to access, correct, delete, or object to certain processing of your information. To request help, contact support@hadabay.com.

Security

We use reasonable technical and organizational measures to protect information. No system is 100% secure, but we continuously work to strengthen controls.

Changes to this policy

We may update this policy from time to time. If we make important changes, we will post the updated version on this page and update the “Last updated” date.

Contact

Questions about privacy? Email support@hadabay.com.